Willis Australia & New Zealand
Privacy Policy for Clients, Insureds, and Claimants

Please read this Privacy Policy carefully. It describes how Willis handles personal information about You which Willis collects in connection with the services Willis provides. It also explains certain legal rights You have in connection with Your personal information which is handled by Willis. This Privacy Policy may be revised from time to time to reflect changes in law or changes in Willis’s business operation. This Privacy Policy was last updated on 24 September 2014.

To download a PDF version of this Privacy Policy, click here.

  1. What is the purpose of this Privacy Policy, and does it apply to me?
  2. This Privacy Policy explains how Willis handles personal information about You. Generally speaking, this Privacy Policy will apply to You if You directly or indirectly benefit from the services Willis provides (typically insurance-related) in Australia or New Zealand.
    Click here to learn more.



  3. Who at Willis is responsible for the handling of my Personal Information?
  4. Generally speaking, one of the Willis Group companies located in Australia or New Zealand will be responsible for ensuring that Your personal information is handled properly by Willis. The particular company responsible will vary depending a number of factors, such as Your location and Your relationship with Willis.
    Click here to learn more.



  5. What Personal Information about me does Willis collect?
  6. Personal information collected by Willis will vary depending on many factors, but may include a broad range of personal information, including personal information of a sensitive nature such as details of Your bank account, finances, and information concerning Your health.
    Click here to learn more.



  7. Why does Willis collect my Personal Information?
  8. Willis collects personal information mainly to provide its services (e.g. to arrange insurance, to handle insurance claims, or to provide risk management advice), but Willis also collects personal information for a variety of other related business purposes.
    Click here to learn more.



  9. How does Willis obtain my Personal Information?
  10. Personal information handled by Willis is typically provided by a client of Willis. However, depending on the circumstances, Willis might collect personal information from other third parties who are relevant to the services Willis provides, and Willis might also collect personal information directly from You.
    Click here to learn more.



  11. Do I have to give my Personal Information to Willis or allow Willis to handle my Personal Information?
  12. You do not have to provide personal information requested by Willis, and You do not have to allow Willis to handle Your personal information. However, such refusal can potentially disadvantage You and additionally, Willis might handle Your personal information regardless of Your wishes where the law allows Willis to do so.
    Click here to learn more.



  13. Does Willis use my Personal Information for Marketing?
  14. Willis does not engage in direct marketing that targets consumers in general. However, depending on Your relationship with Willis, You might receive marketing communications from Willis. Where this is the case, Willis will always respect Your marketing preference.
    Click here to learn more.



  15. Does Willis share my Personal Information with third parties?
  16. Willis shares personal information with third parties mainly to provide its services (e.g. to arrange insurance, to handle insurance claims, or to provide risk management advice), but Willis also shares personal information for a variety of other related business purposes.
    Click here to learn more.



  17. Does Willis transfer my Personal Information overseas?
  18. Due to the international nature of Willis’s business operation and the (re)insurance market in which Willis operates, Your personal information may be shared with third parties that are located in countries that do not have laws that protect personal information in the same way laws of Australia or New Zealand do.
    Click here to learn more.



  19. How will my Personal Information be kept by Willis?
  20. Willis will keep most of Your personal information in electronic form (typically on IT systems maintained by other Willis Group companies), although some of Your personal information could be kept in paper form. Willis will keep Your personal information for as long as there is a need for Willis to keep Your personal information for one or more of the purposes Your personal information was originally collected. Your personal information will be handled by Willis securely at all times.
    Click here to learn more.



  21. Does Willis monitor my interaction with Willis in any way?
  22. To ensure the secure handling of Your personal information and to comply with the relevant legal and regulatory requirements, Willis records and monitors access to its facilities and premises, and in some cases, communications between You and Willis’s brokers and advisors as well.
    Click here to learn more.



  23. Will this Privacy Policy change in the future?
  24. This Privacy Policy was last updated on 24 September 2014. Willis may need to revise this Privacy Policy from time to time to reflect changes in law or changes in its business operation.
    Click here to learn more.



  25. Who can I contact about my Personal Information?
  26. If You wish to exercise Your legal right to access/correct Your personal information, or if You have any query or complaint regarding the handling of Your personal information by Willis, please contact Willis in the first place.
    Click here to learn more.