Willis North America Strategic Outcomes Practice Rebranded as Risk Control and Claim Advocacy Practice
Dedicated Resources, Launches Claim Closure Service to Respond to Client Needs
Solutions Demo at Risk
& Insurance Management Society’s Annual Conference
NEW YORK, April 15, 2013 – Willis North America, a unit of Willis Group Holdings plc (NYSE:
WSH), the global risk advisor and insurance broker, today announced the rebranding of its Strategic Outcomes
Practice to Risk Control and Claim Advocacy Practice, effective immediately. The rebrand is part of Willis’
realignment of this practice to deliver seamless technical claim and risk control consulting services, and better
support industry specialization via additional dedicated resources.
Willis is an industry leader in claim management and risk control, helping organizations reduce their overall cost
of risk through pre-loss consulting, proprietary data analytic technology and effective claim resolution. The Risk Control
and Claim Advocacy Practice consists of 300 highly experienced claim consultants, risk control and analytics professionals
across the North America platform, including professionals where claims can be exceedingly complex such as property,
environmental pollution and construction accidents. The practice also features the insurance industry’s only centralized Claims Advocacy
and Administration Group (CAAG), a dedicated team of claim professionals who report, monitor and expedite property,
specialty and litigated claims.
Willis has boosted its resources in this practice with additional industry expertise to respond to clients’ needs
in construction, health care, technology, real estate, retail, manufacturing and hospitality, via the following:
Claim Closure Service: Willis has partnered with Alan Gray, Inc. to launch its claim closure solution to
help organizations decrease the number of open claims and reduce the total claims incurred. This effective
application frees up valuable resources and improves balance sheets by lowering reserves, decreasing outstanding liabilities and
reducing collateral requirements. Thissolution will be part of a suite of products demonstrated at the Willis booth at the upcoming Risk and Insurance Management Society’s Annual Conference and Exhibition.
Medical Cost Containment Review Services: Willis is expanding its Medical Cost Containment Consulting capabilities to address the
rising burden of medical costs. It is estimated that by 2020, Workers’ Compensation (WC) Medical Costs
in the U.S. will comprise up to 70% of WC Costs. Willis is prepared to proactively
help our clients address this trend.
Human Factors Engineering
: Willis’ certified ergonomists apply their understanding of interactions among employees and other elements in the work
environment to optimize system performance and reduce the likelihood of musculoskeletal disorders which can result in
costly workers compensation claims and decreased productivity.
Supply Chain Risk Assessment and Catastrophe Risk Engineering: Willis has greatly enhanced its capabilities in this emerging
area of risk management by combining site-specific catastrophe risk engineering with probability-based hazard risk modeling in
order to meet our multi-national clients’ needs for supply chain risk solutions on a global scale.
“It’s imperative that we create a center of engineering excellence to address not only the current
challenges faced in the property market, but also to address the future catastrophic loss scenarios resulting
from global climate change and the increased frequency of severity,” said Marc Hindman, Chief Risk Control
Officer and Regional Practice Leader, Risk Control and Claim Advocacy Practice.
Commenting on the rebrand, Joe Picone, Chief Claims Officer, Willis North America, said, “Willis is committed to
being a strategic partner to help firms meet their risk management objectives, protect assets and ensure
business continuity. As clients’ needs become more global in scope, we are excited to build on
our success and drive innovative solutions and resources that deliver true value for clients.”
“The Willis model is designed for success and getting claims paid quickly, efficiently and appropriately is a
fundamental part of The Willis Cause. “When Hurricane Sandy struck, Willis’ claim advocates delivered for our
clients when they needed us the most, securing over $150 Million of advanced payments from carriers
in a three week period following the event,” Mr. Picone added.
Willis Group Holdings plc is a leading global risk advisor, insurance and reinsurance broker. With
roots dating to 1828, Willis operates today on every continent with more than 17,000 employees in
over 400 offices. Willis offers its clients superior expertise, teamwork, innovation and market-leading products and professional
services in risk management and transfer. Our experts rank among the world’s leading authorities on analytics,
modelling and mitigation strategies at the intersection of global commerce and extreme events. Find more information
at our website, www.willis.com, our leadership journal, Resilience, or our up-to-the-minute blog
on breaking news, WillisWire. Across geographies, industries and specialisms, Willis provides its local and
multinational clients with resilience for a risky world.
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