Willis China Launches a Single Broking Technology Platform
for its Retail Offices
London, UK, November 17, 2008 - Willis Group Holdings (NYSE: WSH), the global insurance broker, announced today
that it has launched a single broking technology platform for its 20 retail offices across China
and established a new operations centre in Shanghai which will further drive growth and efficiency while
enhancing client service. The initiatives in China are part of the first phase of the Group's
Shaping our Future Retail project, a key element in Willis' global strategy for profitable growth.
The newly installed eGlobal broking system is being used by the extensive network of Willis offices in
China and provides a single platform that interfaces with Willis accounting system, ensuring a uniform and
efficient approach to processing policy data, handling financial transactions and collating management information.
The new operations centre, the first of its kind for an insurance broker in China, will provide
a growing range of centralised processing services - including system data quality assurance, sales support, the
preparation and issuing of documentation, claims handling and analytical work - allowing Willis Associates in the
branches and Specialty divisions to focus on business development and client service.
"Our China teams will benefit from more consistent work procedures based on a single broking platform and
back-office support from the operations centre, enabling them to focus on delivering even more outstanding client
service," said Mitchell Ma, CEO, Willis China.
Willis Group Holdings Limited is a leading global insurance broker, developing and delivering professional insurance, reinsurance, risk
management, financial and human resource consulting and actuarial services to corporations, public entities and institutions around
the world. Willis has more than 400 offices in nearly 120 countries, with a global team
of approximately 20,000 Associates serving clients in some 190 countries. Additional information on Willis may be
found at www.willis.com.
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