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Related Solutions

Business Interruption
Project Risk
Product and Service Liability
Catastrophe Recovery
Regulatory Compliance

Business Interruption - Equipment failure, Controls failure, Raw material supply, Utility failure, Distribution failure

Business interruption risks are those that prevent on-plan delivery of goods or services. Causes include many of the risks described under other headings, for example: fire, health and safety, vehicle fleet. Other causes include:

  • unreliable equipment
  • sparing philosophy (installed, warehouse, short order)
  • reliance on single supplier or source
  • back-up for key utilities (electrical generator, two separate electrical supplies, alternative fuels for fired equipment, on-site water storage)
  • loss of distribution channel (transport, storage, outlets).

Willis helps clients identify and assess business interruption risks and then helps them develop measures to control them at a tolerable level. Our specialists can conduct design, operational and management reviews.

Project Risk - Cost, Schedule, Performance

Project risk relates to budget and schedule over-runs and failure to meet performance objectives. The level of risk depends on the number and size of projects in a typical year, their complexity and strategic importance. The majority of project failures are through well recognised problems.

Willis can review project plans and conduct risk assessments of project implementation. From these potential "pressure points" can be identified and measures taken to address these. Common solutions include: reassigning resources, selecting alternative technologies, and improving project management information systems and monitoring. Project risk management can also result in performance beyond expectation such as: early delivery, reduced cost and enhanced performance.

IT - Availability, Alternative resources
IT risks are dominated by availability of IT systems and the ability to recover from a system failure quickly. Other risks include security and delivery of IT projects, these are covered under other risk headings. Factors influencing the level of risk include:

  • number of "non-standard" computers (large file/network servers, mainframes, mini-computers, special printers, storage devices)
  • special or bespoke software
  • back-up philosophy
  • historical reliability
  • length of time operations can continue without it
  • arrangements for alternative it resources in event of a loss.

Willis helps clients understand their vulnerabilities and assists in the definition of risk reduction measures. We can help select specialist contractors to implement improvements.

Communications - e-business, Telephones, Radio, Other
Communications risks impact external and internal relationships. The loss of e-business systems or telephones prevents communication with customers or suppliers. Internal communication break-downs result in delays and interruption to service or production. Examples of communication systems include:

  • e-business for marketing and sales
  • telephone use (sales, orders, e-mail, customer relations, etc.)
  • radio use (field communication, driver instructions, etc.)
  • tannoy (safety/emergency announcements, workforce communication, etc.)

Willis can evaluate existing communications systems to identify potential weaknesses. We then recommend measures to strengthen the reliability and security of your systems.

Product and Service Liability

Product or service liability arises if the user or purchaser is harmed. Harm may be injury, ill-health or financial loss. Liability may also arise if promised performance levels are not met. Issues to consider in controlling liability include:

  • injury to user (toxic, cuts, electric shock, risk to young children, allergy, flammable, etc.)
  • fit for purpose (how could it be misused?)
  • testing and design review programme
  • inaccurate or difficult to achieve performance descriptions.

Willis can help by reviewing the design and manufacturing processes, or proposal preparation and service delivery processes. We will suggest improvements to these processes. We can help defend legal actions (this does not include provision of legal services).

Catastrophe recovery - Crisis management, Recovery

Catastrophe recovery includes the immediate management of a disaster and recovery following a disaster. Catastrophes that have caused companies to go out of business through lack of effective planning include loss of: premises, equipment, staff, suppliers, distribution channels, customers, customer confidence, etc.). Other catastrophes are more subtle in their effect for example: loss of high profile senior executives, poor trading results, opposition from activists.

Willis can help you identify potential scenarios and develop both disaster management and recovery plans. Although these plans are built for reasonably foreseeable scenarios they are designed to be sufficiently adaptable to meet almost any scenario. Plans typically cover the first 24 hours and then the next six weeks, following which "normal" management processes will have been restored.

Regulatory Compliance - Facilities, Products, Services, Legal/Regulatory

Our increasingly regulated and litigious society requires every enterprise to comply with a myriad of ever changing and new regulations. Many organisations are not able to keep up with those regulations that fall outside their core business. Examples of fields where Willis commonly sees problems are: health and safety, environment, and human resource management.

We help our clients develop processes and identify sources of information to keep them abreast of latest developments. In selected risks we have in-house capabilities to provide this information to our clients: health and safety and environment. We can conduct compliance reviews to determine level of compliance with specific regulations.

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