Willis and Towers Watson have merged. Visit willistowerswatson.com


Global Wealth Solutions Privacy Policy

Please read this Privacy Policy carefully. It describes how Global Wealth Solutions (“GWS”) handles the personal information about you which GWS collects in connection with the services provided by GWS. It also explains certain legal rights you have in connection with your personal information which is handled by GWS. GWS may be required to revise this Privacy Policy from time to time to reflect changes in law or changes in its business operation, but GWS will notify you if such changes become necessary in the future. This Privacy Policy was last updated in October 2014.

1. What is the purpose of this Privacy Policy? Does it apply to me?

The purpose of this Privacy Policy is to inform you how GWS (a division of the Willis Towers Watson Group that provides independent insurance advice and planning support to discerning high net worth individuals and families) handles your personal information which GWS obtains in connection with its business activities. This Privacy Policy will apply to you if you engage GWS in connection with services provided by GWS, or if you indirectly benefit from such services. Please note that this Privacy Policy does not apply to personal information which is handled by other divisions of the Willis Towers Watson Group.

2. Who at GWS is responsible for my personal information?

GWS is part of the Willis Towers Watson Group, a leading global risk advisor and insurance/reinsurance broker that operates around the world. The particular Willis Towers Watson Group company who is responsible for the handling of your personal information in connection with the services provided by GWS will vary depending on geographical location, and includes:

  • Global Wealth Solutions,Talstrasse 62,8001 Zürich, Switzerland , Tel: +41 43 488 44 00, Fax: +41 44 804 20 61

  • Charles Monat Associates Limited, 108 St. George's Building, 2 Ice House Street, Hong Kong (CR No. 0080034) in respect of services provided by GWS in or from Hong Kong.

  • Charles Monat Associates Pte Ltd, 6 Battery Road #06-01/02, Singapore 049909 (CRN 200405282G) in respect of services provided by GWS in or from Singapore.

  • Willis of Florida, Inc., Suite 1600, 1450 Brickell Avenue, Miami, Florida 33131, USA, in respect of services provided by GWS in or from the USA.

Please note that all of the aforementioned entities, including Charles Monat Associates Limited in Hong Kong and Charles Monat Associates Pte Ltd in Singapore, are wholly owned subsidiaries of the Willis Towers Watson Group.

3. How does GWS obtain my personal information?

Except where you approach GWS directly, your basic personal information such as your name and contact details was provided to GWS by third parties who have referred you to GWS (e.g. your bank or your financial advisor). GWS will then collect additional personal information directly from you, and also from a variety of sources, such as the doctor who conducts your medical examination, credit reference agencies, publicly accessible registers and databases, your bank, your employer, etc.

It is not mandatory for you to provide all of the personal information GWS asks you to provide, but if you refuse to provide your personal information, your refusal may restrict the availability of insurance that can be placed through the services provided by GWS, or otherwise adversely affect the ability of GWS to provide its services in a timely and satisfactory manner.

4. What personal information about me does GWS collect?

GWS collects such personal information relating to you as are necessary in order to provide the services which you request, or services which you did not personally request but is to be arranged for your benefit upon your instruction. The exact nature and amount of information collected will vary depending on your personal circumstances, but will typically include the following categories of personal information:

  • Your name, addresses, telephone numbers, and other contact details.

  • Your gender, date/place of birth, marital status, nationality, country of residence, family composition, dependents, occupation, hobbies, habits, and other like demographic information.

  • Your identifiers such as bank account numbers, social security number, passport number, etc.

  • Information about your finances, such as details of your incomes, assets, investments, debts, credit-worthiness, existing insurance arrangements, etc.

  • Information about your physical and mental health, including your medical history.

  • Other information which GWS is obliged to obtain or check for legal or regulatory reasons, or GWS needs to obtain in order to enable the insurers to provide you with quotation (which may include personal information of sensitive nature such as any criminal records).

5. Why does GWS collect my personal information?

GWS collects, processes, and retains your personal information primarily to provide the services which you request, or services which you did not personally request but is to be arranged for your benefit upon your instruction. Other related purposes for which GWS collects, processes, and retains your personal information are as follows:

  • Contacting you and generally maintaining the relationship between GWS and you in connection with the services to be provided by GWS.

  • Complying with legal and regulatory requirements imposed on GWS in connection with services provided by GWS (such as the Anti-Money Laundering rules and other due diligence requirements).

  • Improving or developing the services GWS provides.

  • Enabling insurers to provide quotations and to administer insurance policies in accordance with your requirements (including the handling of any claim that might be made under an insurance policy).

  • Enabling other third parties who are involved in services provided by GWS or provide other services that augment the services provided by GWS (e.g. other intermediaries, medical practitioners, premium finance providers, IT support providers, etc.) to perform their relevant tasks.

Additionally, GWS may also use your personal information to create aggregated and anonymized statistics to analyze, for example, the market trend for insurance-related products and services. The outcome of such analysis will be used to improve the products and services GWS offers, and may also be shared with third parties. However, under no circumstance will any specific personal information relating to you or any information from which you could be identified be included in such analysis.

GWS will never use your personal information for any purpose other than as described above without your prior written approval.

6. Does GWS share my personal information with third parties?

GWS will share your personal information with third parties only to the extent it is necessary to do so in order to provide the services you request, or services which you did not personally request but is to be arranged for your benefit. Some of such third parties may be located outside your country of residence (see below). Specifically, GWS may share your personal information with the following third parties:

  • Other members of the Willis Towers Watson Group that are directly or indirectly involved in the delivery of services provided by GWS, including those that support the IT systems and operational processes that underpin the services provided by GWS. Please note that in order to provide you with a seamless service, different offices of GWS may access your personal information regardless of the country in which you have engaged GWS, but if you engage GWS in Switzerland, GWS’s Miami office will not access your personal information unless you wish to be serviced by GWS’s Miami office and have instructed us to this effect.

  • Those who are not affiliated with GWS or the Willis Towers Watson Group, but nevertheless interact with GWS to facilitate the services provided by GWS or provide other services that augment the services provided by GWS, such as insurers, other intermediaries, medical practitioners, banks that have referred you to GWS, premium finance provider (which could be different from your own bank), those who provide support services to GWS, and your professional advisors.

  • Those with whom GWS is, for legal and regulatory reasons, obliged to share your personal information, including government agencies, law enforcement bodies, and operators of fraud database. Please note that where GWS is legally obliged to share your personal information with such third parties, GWS may be forbidden from advising you of that fact that your personal information was disclosed to or requested by such third parties. In particular, please note that if you are a US citizen or US resident, GWS and/or your insurer may be required to share your personal information with the US authorities under the US Foreign Account Tax Compliance Act.

In all other cases, GWS will not share your personal information with other third parties without your prior written approval and where any other third party requests access to your personal information, GWS will not comply with such request without your prior written approval, unless GWS is legally compelled to do so (e.g. by a court order).

7. Does GWS transfer my personal information overseas?

Due to the international nature of the services GWS provides and the way in which GWS operates, GWS needs to transfer your personal information across international borders to a destination where the law governing the protection of your personal information may not be equivalent to the law that applies in your country of residence or the country in which the collection of your personal information takes place. Specifically, your personal information may be transferred or accessed across international borders by GWS as follows:

  • If you engage GWS outside Switzerland, GWS will provide services to you from its offices in Hong Kong, Singapore, Miami, and Zurich, as appropriate, using IT systems that are hosted and maintained by Willis Towers Watson Group companies in Hong Kong, Singapore, and UK. Your personal information held on GWS’s IT systems will be accessible by Willis Towers Watson Group company in India (who performs a variety of administrative support tasks for GWS) and by Willis Towers Watson Group company in USA (who supports the maintenance of GWS’s IT systems). Therefore, your personal information could be: (a) transferred to Hong Kong, Singapore, Switzerland, UK, and USA; and (b) accessed from India and USA.

  • If you engage GWS in Switzerland, GWS will provide services to you from its offices in Hong Kong, Singapore, and Zurich, as appropriate, using IT systems that are hosted and maintained by Willis Towers Watson Group companies in Hong Kong, Singapore and UK. Your personal information held on GWS’s IT systems will be accessible by Willis Towers Watson Group company in India (who performs a variety of administrative support tasks for GWS) and by Willis Towers Watson Group company in USA (who supports the maintenance of GWS’s IT systems). Therefore, your personal information could be: (a) transferred to Hong Kong, Singapore, Switzerland, and UK; and (b) accessed from India and USA. Please note that you have the option to receive your services from GWS’s Miami office, but unless you specifically request, GWS will not involve its Miami office in providing its services to you (which will result in your personal information being transferred to USA).

  • Regardless of the country in which you engage GWS, it may be necessary for GWS to share your personal information with recipients other than other Willis Towers Watson Group companies who are based overseas. This will typically be the case where GWS approaches an insurer that operates internationally to arrange insurance for you. The location of such insurer will vary depending on the particular markets and insurers used. Please note that if you wish to obtain a policy issued by a US-based insurer, your personal information will need to be transferred to the USA regardless of the country in which you have engaged GWS.

Whenever GWS transfers your personal information across international borders, appropriate steps that are within GWS’s control will be taken to ensure that such transfer complies with the applicable legal requirements.

8. Is my personal information secure?

GWS treats information security seriously. The secrecy and confidentiality of your personal information under GWS’s control will be protected in accordance with strict standards set by information security framework which applies to all members of the Willis Towers Watson Group and is enforced by a dedicated team of experienced experts. Encryption, anti-malware, firewalls, restriction of access to files/premises/IT systems, back-up/disaster recovery system, and careful selection of personnel as well as relevant third party service providers, and other technical and organizational measures as appropriate will be used to prevent and detect unauthorized or accidental access, loss, disclosure, or other like incident that might affect your personal information, regardless of whether your personal data is held physically or electronically.

9. Who at GWS can I contact about my personal information?

You have the right to access your personal information held by GWS, and to ask GWS to correct or delete your personal information where it is inaccurate or out-of-date. If you would like to exercise this right, or if you have any question or concern regarding the way in which your personal information is handled by GWS, please contact your Lead Consultant at the first instance.

Alternatively, you can also contact the dedicated Compliance Officer for GWS with any question, concern, or complaint you may have about the way in which your personal information is handled by GWS. If you wish to do so, please contact:

  • If you have engaged GWS in Switzerland

  • Compliance Officer, Global Wealth Solutions
    Talstrasse 62
    8001 Zürich
    Switzerland

    Tel: +41 43 488 44 00
    Fax: +41 44 804 20 61
    Email: compliance.gws@willistowerswatson.com

  • If you have engaged GWS in Hong Kong

  • Compliance Officer, Global Wealth Solutions
    Charles Monat Associates Ltd
    108 St. George’s Building, 2 Ice House Street, Hong Kong

    Telephone: +852 2210 8176
    Email: compliance.gws@willistowerswatson.com

  • If you have engaged GWS in Singapore

  • Compliance Officer, Global Wealth Solutions
    Charles Monat Associates Pte Ltd
    6 Battery Road, #06-01/02, Singapore 049909

    Telephone: +65 6512 9888
    Email: compliance.gws@willistowerswatson.com

  • If you have engaged GWS in the USA

  • Compliance Officer
    Willis of Florida, Inc.
    Suite 1600, 1450 Brickell Avenue, Miami, Florida 33131, USA

    Telephone: +1 (305) 308 4862
    Email:compliance.gws@willistowerswatson.com

Global Wealth Solutions
Main Contacts

Charles Monat
Chairman
Tel : +852 2524 8176
Yves Guélat
Chief Executive Officer
Tel : +41 44 804 20 30



Hong Kong
Yves Guélat
Chief Executive Officer
Ivy Suen
Managing Director
Tel : +852 2524 8176

Liechtenstein
Paul Courtney
Chief Executive Officer
Veronique Simonin
Head Of Sales
Tel : +423 399 03 70

Singapore
Craig Ellis
Chief Executive Officer
Nikki Koh
Channel Management
Tel :+65 65129888

Switzerland
Paul Courtney
Chief Executive Officer
Bettina Hofmeier
Chief Relationship Officer
Tel : +41 43 488 44 00

United States Of America
Stephanie J Adams
Senior Vice President
Robert Jarvis
Managing Director
Tel : +1 (305) 373 8460





  • Copyright © 2017 Willis Towers Watson