Your feedback to Willis continues to emphasize the value and importance of our claims services. To better meet your needs, two claims service centers are established for Willis North American clients - one in Nashville, TN and another in Phoenix, AZ. The service centers are staffed with highly experienced Claims Advocates (averaging 22 years claims experience) who are available to answer your calls during normal business hours and have 24 hours a day/7 days a week emergency contact availability.
Claims Reporting to the Carrier
The following losses are expedited when directly reported to the carrier:
- Automobile
- General liability
- Workers' compensation
If you are not already directly reporting these types of claims, please contact the appropriate Willis Claims Advocate (click below for details) for appropriate carrier phone and fax numbers.
Claims Reporting to Willis
Certain losses are handled more effectively when a Willis Claims Advocate is involved. Their expertise in claims handling, as well as the coordination with the local Willis office and carrier, ensures the best outcome for you.
The following losses should be reported through the appropriate Willis Claims Advocates:
- Property losses
- Serious or catastrophic injuries or accidents
- Claims in litigation (lawsuits)
- Claims involving specialty coverages (e.g., Crime, Employment Practices, D&O, Boiler & Machinery)
How to Access Willis Claims Advocates
We have found that Willis Claims Advocates, when assigned to a small geographic area, have more opportunities to establish a personal relationship with you and understand your claims needs. Click here to find out which Claims Advocates are available to assist you (phone numbers included) and the Claims Consultants in the local office with whom they coordinate.