The Willis Difference
- Our People
In recent times there has been considerable pressure on the insurance industry to change the way it conducts business. Under these pressures the tendency on the part of some intermediaries has been to focus inwards with the inevitable result being the disruption that constant change brings. The Willis success story has been based on an ability to continue to look outwards, placing our clients at the centre of everything we do.
The REP team have based their careers around the servicing of property investors, developers and managers. Our long term commitment to the industry is reflected in our understanding of your business. We are accustomed to the responsibilities of landlords to their tenants and of the risk exposures a property investor must consider. There is no need for our clients to spend valuable time educating our staff on the complexities of the property world.
Going against the current trend for streaming business by size and 'off the shelf' solutions, it is our policy to tailor the service we provide to the individual client. The Willis client servicing philosophy and methodology is encapsulated in the Client Bill of Rights which is unique to Willis.
The senior team within REP have between them over 250 years experience of providing insurance services to the property industry. We are proud to state that, unquestionably, we have a wealth of talent at our disposal that is second to none in the industry. We take our client service one stage further by always searching for innovative ways to protect your interests.
REP is led by John Dilley as Managing Director. As well as leading the team, John is available to clients, not only in resolving challenges arising but also to assist in innovative insurance programme design.
John started his career with CT Bowring (now Marsh) in 1983 and established a focus on the property market in 1987 when he became involved with Tony Clegg's Mountleigh Group having joined Robert Fleming. He was employed by Heath Lambert companies from 1994 and joined Willis in November 2005.